Terms & Conditions

These terms of sale apply to all goods supplied through this storefront by the business named in the storefront footer (the "Supplier", "us", "we").

No contract exists between you and us for the sale of any goods until we have received and accepted your order and we have received payment in full in cleared funds. Once we have done so, there is a binding legal contract between us.

An acknowledgement of your order will be sent to you by email when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken. It is at this point that a binding legal contract is created and any contract is subject to these terms and conditions.

The contract is subject to your right of cancellation, as set out below.

We may change these terms of sale without notice to you in relation to future sales.

The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.

The goods are subject to availability. If, on receipt of your order, the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit any sum that has been paid by you for the goods.

Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.

If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, the Supplier will refund or re-credit any sum that has been paid by you for the goods.

In addition to the price, you may be required to pay a delivery charge for the goods.

Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be of the essence.

There will be no delivery until cleared funds are received.

Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.

The goods you order will be delivered to the address you give when you place your order, although we may not be able to deliver outside the United Kingdom.

We endeavour to process orders on the day they are received, but please allow up to 10 working days for delivery. The goods will be delivered as per the requested delivery option. A working day is any day other than weekends and bank or other public holidays.

If delivery cannot be made to your address for reasons under the Supplier's control, the Supplier will inform you as soon as possible and refund or re-credit any sum that has been paid by you for delivery.

If you deliberately fail to take delivery of the goods, otherwise than by reason of circumstances under the control of the Supplier, then without prejudice to any other right or remedy available to the Supplier, the Supplier may:

• store the goods until actual delivery and charge you for reasonable costs, including insurance, of storage; or
• sell the goods at the best readily obtainable price and, after deducting all reasonable storage and selling expenses, account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

If you fail to take delivery because you have cancelled your contract under applicable consumer cancellation rights, the Supplier shall refund or re-credit you for any sum that has been paid by you for the goods, less any expenses incurred for failed delivery.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.

Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date.

The goods are at your risk from the time of delivery.

Ownership of the goods shall not pass to you until the Supplier has received in full, in cash or cleared funds, all sums due to it in respect of:

• the goods; and
• all other sums which are or which become due to the Supplier from you on any account.

The Supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the Supplier.

You must advise the Supplier as soon as the goods are received if you intend to cancel.

To exercise your right of cancellation, you must give written notice to the Supplier, giving details of the goods received, within 14 days of their delivery. Notification by phone in the first instance will be sufficient to advise the Supplier of your intention to cancel but must be followed up immediately by notification in writing.

If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost unless otherwise required by law. The goods must be returned to the shop address shown in the storefront footer. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

Once you have notified the Supplier that you are cancelling the contract and have returned the goods, the Supplier will refund or re-credit any sum that has been paid by you for the goods in line with applicable consumer cancellation rules.

If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.

All goods supplied by the Supplier are warranted to be in good condition and fit for purpose. This warranty does not affect your statutory rights as a consumer.

This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier or failure to follow the Supplier's instructions.

If the goods supplied to you are damaged on delivery, you should notify us in writing or by phone within 24 hours.

If you have any complaint about the goods, you should notify the Supplier in writing via the email address shown on this site as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint. The Supplier will endeavour to rectify any complaint to the best of their ability.

The Supplier's total liability in contract, tort, including negligence or breach of statutory duty, misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

If you are a business customer, the Supplier shall not be liable to you for any indirect or consequential loss or damage, whether for loss of profit, loss of business, depletion of goodwill or otherwise, costs, expenses or other claims for consequential compensation whatsoever, howsoever caused, which arise out of or in connection with this agreement.

We collect information about you to process your order and provide the best possible service.

The type of information we collect about you includes your name, address, phone number and email address.

We will never collect sensitive information about you without your explicit consent.

We use customer information to process orders, provide customer support, manage delivery, maintain account records and improve the service we provide.

We will not sell your information. We only share information where it is needed to operate the storefront, process payment, arrange delivery, provide customer service or meet legal obligations.

We will not email you for marketing purposes unless you have given us your consent.

We do not collect or store your credit or debit card details. Payment details are handled separately by our payment partner.

We take reasonable precautions to keep the details of your order and payment secure. Unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

The information we hold should be accurate and up to date. You can check the information we hold about you by emailing us. If you find inaccuracies, we will delete or correct them promptly.

The site uses two kinds of cookies. Essential cookies keep the shop working — your basket, sign-in session and country selection — and are always on because the site cannot function without them. Analytics cookies help us see which pages are used and which get missed; these are off until you accept them in the cookie banner.

Your analytics choice is stored in a cookie named _hewats_analytics_consent for 180 days. You can change it at any time using the Cookie preferences link in the footer, and no analytics run until you have accepted.

We also use website log files to track and report on patterns of visitor behaviour. You can set your browser to block cookies entirely, but parts of the site may not perform correctly without the essential ones.

If we need to transfer your information outside the UK or European Economic Area, we will do so only where appropriate safeguards or permissions are in place.

These terms of sale and the supply of the goods will be subject to Scottish law and the Scottish courts will have jurisdiction in respect of any dispute arising from the contract.